Frequently FAQs
This page addresses all the frequently asked, troublesome, and unanswered questions in one comprehensive way; answers are updated regularly, so come back often!
Frequently Asked Questions
(Any other questions? Email us directly at [email protected] or contact us through the "Online Customer Service" section in the bottom right corner of our website. We'll reply as soon as we see your message!)
What exactly does EMOuO sell?
In short: Homegrown natural gourds—from seed selection and sun-drying to design and hand-carving, everything is done by ourselves. Each gourd is an original design, every cut and carving is entirely handmade, making each piece unique in the world. Looking for the same one? Impossible.
I want to have my cat's name engraved on my coat. Is that possible?
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Will the surface color fade?
Play with it with confidence! The surface is coated only with food-grade wood wax oil, 0 paint, locking in both color and moisture. It becomes more lustrous the more you play with it, and will never peel or crumble. The untouched original leather version is even better—it develops a natural patina, the color “grows” on its own, and a vintage feel is easily achieved.
What should I do if I receive a broken one?
Take a photo and send it to customer service within 24 hours of receiving the package. We will resend the package free of charge or provide a full refund. We will recycle the broken gourds as fertilizer, which is environmentally friendly and avoids waste.
Does a gourd have a smell?
Upon opening the box, you’ll smell a scent reminiscent of “sun-baked grass,” a natural fragrance from the pure plant fibers that dissipates overnight. We preserve nature’s bounty without adding any artificial fragrances; those sensitive to natural materials should consider this before purchasing.
Can gourds crack?
Natural materials may develop fine cracks when exposed to large temperature differences. We will regularly maintain each piece with protective oil. You can also avoid fine cracks by handling the piece occasionally after you receive it.
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